As part of its ‘Summer Upskilling Programme’, West Yorkshire based print management company, ABS UK, was joined by two tech gurus from Samsung’s headquarters in South Korea.
The new initiative, which has taken place over three months, is aimed at complementing the existing skillset and continued learning of the technical, networking and installations team at ABS.
Eight members of the team took part in the workshop run by Samsung which gave engineers an insight into the software solutions for value added features in the Samsung range of devices, as well as the serviceability tools that increase efficiency for technical support queries and breakdowns.
As part of the Summer Upskilling Programme, the team have undertaken various types of training from Samsung and two other manufacturers – Develop and Ricoh.
The training programme has totalled over 20 hours of formalised training sessions, including hands-on workshops for hardware and software, remote support tools, best practices and installation support, as well as 40 hours independent manufacturer e-learning.
David Thompson, head of channel sales at Samsung, commented: ‘At Samsung we are dedicated to upskilling our partners; we feel that collaboration is essential to ensure continued growth in a competitive business market. Our specialists provide a range of services to our partners, from thought leadership to technical expertise. As part of our overall commitment to our partners, we were more than happy to assist ABS UK with its Summer Upskilling Programme.’
David Lees, marketing and CSR manager at ABS UK Ltd, commented: ‘We are delighted that the Samsung tech gurus could join us and deliver a workshop for our programme. We highly value our partnership with Samsung and feel we are aligned with their dedication to training and development.
‘Our customers have been at the heart of this activity. Upon completion of the programme, our engineers will have a better understanding of the hardware and software associated to each respective manufacturer. This will enable them to remotely diagnose and fix issues that usually require physical visits, which in turn will provide the customer with a greater level of service.’