Essex Business Machines (EBM Ltd), a specialist in managed print and hardware solutions, has announced its rebranding and name change to EBM Managed Services (EBM), emphasising its new identity as an independent supplier of print and IT managed services.
The full range of services now offered includes:
Managed print – managed print services, print reduction software, print audits, and maintenance plans
Managed IT solutions – outsourced IT department, network infrastructure, UK data backup, and IT health checks.
Printers, MFPs and copiers - supply, repair, and servicing of print devices.
Mark Bailey, managing director, said: ‘The business has been growing and evolving rapidly over the last few years, and following our recent partnership with IT 4 Offices, which enabled us to expand into managed IT solutions, we felt the time was right to refresh our brand in order to better reflect the services we now offer. We also made the decision to drop Essex from our brand, as we have customers throughout the South East, and further afield, across a wide range of industries.
‘As part of the rebrand, we are now offering our customers ‘The EBM Guarantee’. We are so confident in our excellent customer service that every Service Level Agreement (SLA) is guaranteed to be met, or the customer will get their money back. This includes adhering to on site and remote response times, and fixed term pricing.'
For more than two decades, EBM has been a leading supplier of print solutions thanks to its accreditations with major manufacturers, including Ricoh, Konica Minolta, Lexmark, Epson and Utax. As the print industry shifted focus to a more solution led approach, EBM has adapted its offerings, providing print management software and print audits to help its customers print smarter.