Rigid box specialist the Pollard Group has strengthened its customer service offering with the appointment of Sue Cooling as commercial manager.
In her new role, Sue will be responsible for the management of Pollard’s customer service and design teams, integrating the service offering of both Pollard Boxes and Clarke Rubicon, to ensure a high level of support throughout every customer project, from initial enquiry through concept and design to finished box.
Sue joins Pollards with 23 years’ experience in sales and customer service management roles, including the project management and successful implementation of two CRM and ERP systems.
‘We are delighted to welcome Sue to the team,’ commented Pollard Group commercial director Peter Conner.
‘With much of our business focused on the luxury sector, we recognise that today’s brands require a highly tuned and responsive service from suppliers. Sue’s extensive experience and skillset will play a key role in meeting our objective to be the very best in our field.’