Bobst has been shortlisted as a finalist in the Institute of Customer Service’s Customer Satisfaction Awards.
The company is one of eight finalists shortlisted for the ‘Best Customer Service Collaboration Award’ for its Digital Inspection Table (DIT). The category is one of the most fiercely contested and reflects the importance of organisations either collaborating with one another, or with customer groups to produce new products and services.
Designed to enhance print quality control and virtually remove production errors, the Digital Inspection Table incorporates digital projection for the proofing of printed sheets and die cut blanks, whilst providing real time visual representations to match the product with digital proofs. It has been specifically designed to help drive efficiency along customers’ entire production lines and deliver outstanding final product quality.
Alan Letford, head of Customer Care, Bobst UK & Ireland, commented: ‘This nomination is an outstanding achievement for us as customer service is a key area of investment for Bobst. We have placed great importance on enhancing our offer over the past two years and to be nominated with one of our first two applications for the UK Customer Satisfaction Awards is fantastic.
‘Our ethos is to listen to our customers and ensure we are delivering solutions that are responsive to their needs, and those of their customers and markets. The DIT represents another step in the development of digital innovation and services at Bobst.’
Developed in collaboration with innovation partner, HE Inventions, the Digital Inspection Table uses HD projectors to illuminate the product sample with quality control imaging enabling the operator to see if quality standards are matched or compromised. In addition, the layout file can also be projected on to the sheet so that print registration can be checked and adjusted, removing the need for overlays and print minis and moving the process from paper to digital.
The UK Customer Satisfaction Awards will take place on 5 March 2019 at Hilton on Park Lane, London.