Print companies can benefit from smarter decision making processes and integrated communication platforms with Ricoh Supervisor and Ricoh Communications Manager (RCM). The new software solutions have been designed to help the profitable management of increasingly diverse and often complex jobs.
Ricoh Supervisor is a highly interactive ‘Internet of Things’ solution focused on collecting, and securely storing, operational data from sheetfed or continuous feed printers, finishing equipment, software applications and manually from operators on the shop floor. Cloud based and vendor agnostic, it elevates profitability and productivity by enabling printers to quickly and accurately gather high value operation wide data to help drive improvements and overall efficiencies. This could be ink usage per job, total equipment downtime or operator performance.
The data can be accessed via a browser or mobile device and, using business Intelligence tools, uploaded to an analytical dashboard to display trends, inefficiencies, consumables and sales cycles to help drive better business results.
Eef de Ridder, vice president, Commercial Printing of the Commercial and Industrial Printing Group, Ricoh Europe, commented: ‘Ricoh Supervisor helps printers make smarter decisions so they can stay competitive and relevant in today’s marketplace. They can run complete operational assessments and view critical events that paint a true picture of system utilisation. This includes comparing the actual throughput with what is scheduled to help performance optimisation.’
Also cloud based, Ricoh Communications Manager provides end to end workflow and customer experience management. Integrating with a range of different types of solutions such as workflow automation (eg Ricoh ProcessDirector) and MIS systems. It connects, manages and reports on digital and print communication. Offered as a Software as a Service (SaaS), the scalable solution focuses on providing a repeatable and predictable way to connect the functional components of a typical customer communications management system.
Eef continued, ‘RCM supports printers who are moving away from single point, standalone solutions toward integrated communication platforms. It delivers complete campaign management information from the job details to billing and invoicing, provides revenue opportunities with rapid development of new services that enhance the customer experience and delivers a growth platform to create, manage and track, print and e-communications.’