Apogee Corporation has announced the launch of a new client support platform. The innovative remote management application, ARMA, proactively and remotely monitors all printing device activity enabling automated and proactive remote support that optimises client’s performance as part of their managed print service.
The Remote Management Application (ARMA) is quick, simple and secure to implement and once installed, the application automatically monitors and supports clients by proactively managing all output on their print devices. The application automates consumables and specific spare parts delivery,
improving uptime that dramatically enhances client service and support.
A key component of Apogee’s managed print service, ARMA works with all organisations and number of devices maximising uptime and the performance of print technology, combining remote monitoring, predictive analytics and proactive care.
‘Apogee is passionate about service and committed to delivering exceptional support to clients, maximising their performance,’ said Mark Smyth, chief operating officer. ‘We are excited to provide our clients with a platform that will continuously develop and provide improved performance as part of our managed print services offering. ARMA provides the ability to proactively view device status, usage and management information and enables users to receive expert advice and assistance directly from the Apogee’s Support team.’
The company is able to provide extensive remote support and updates, quickly and efficiently remediating failures, often without the need for a technician. ARMA technology enables Apogee to audit and discover a clients’ entire printing fleet that helps formulate managed print services to help drive efficiencies and optimise the performance of an organisation.