Print Solutions: Positive About Print
Enfocus has announced the release of BoardingPass, a new addition to its product line. Starting in July, BoardingPass will be offered as a public beta. BoardingPass gives customer facing print service staff the ability to quickly check a PDF file and provide timely feedback.
‘When talking to customers, we noticed a lot of frustration among printers who are hindered by long turnaround times getting feedback from pre-press before they can reply to a customer. This creates an enormous sense of frustration for both the customer and the printer and has a knock-on effect in production and customer satisfaction. BoardingPass empowers customer facing staff to be able to easily analyse a PDF file and respond to a customer within minutes. Not hours or days.’ said Andrew Bailes-Collins, senior product manager, Enfocus.
Enfocus BoardingPass is a standalone application that allows sales and customer service agents in print to instantly validate PDF files. Integrated with an e-mail client, BoardingPass points out errors that would require a file to be sent back to the customer for resubmission, and automatically drafts a reply. Without having to wait for prepress intervention, BoardingPass gives customer service agents the power to provide customers with understandable feedback.
BoardingPass will instantly communicate an understandable reply to the file supplier, saving customer service time and pre-press resources. Customers get an understandable takeaway that enables them to keep their print project on schedule. Pre-press staff gain confidence in PDF quality, knowing that incoming jobs have received a BoardingPass approval.
‘It is frustrating for a customer to think their order is being worked on, only to find out days later that file adjustments need to be made. Pre-press teams are using PitStop Pro to perform preflight, which is a very technical product. So, we envisioned an easy to use tool which gives the CSR the power to do basic file checking upfront,’ added Andrew.
As the newest member of the Enfocus product family, BoardingPass is waiting to be tried and tested.
Getting into the free public beta provides the benefit of trying BoardingPass for a few months at no cost, with no obligation. It also allows users to provide feedback which will make the product even better. All it takes to be a part of the open public beta is to fill in a form and download the installer. In minutes, users can start checking PDF file attachments with a simple drag and drop.
BoardingPass checks the file against job specifications and the usual suspects of missing fonts, low resolution images and lack of bleed. A report gets created in terms that are easy to understand and a reply e-mail is automatically generated.
To sign up for the open public beta, available in July, click here