Training provides appreciation of how customers operate
Focus Label Machinery was pleased to welcome seven of RotoMetrics staff for training at its purpose built showroom in Bingham, Nottingham, to build knowledge of the printing process. The expert print technicians demonstrated the three working flexo presses they have in the Focus’ demo unit, and from unwind to rewind, explained fully all the components of the latest technology.
The hybrid Dflex was shown first, with a detailed explanation of Inkjet technology and the many benefits of this to a label printer.
The attention then turned to the conventional flexo presses, the eflex and proflex, where attendees were taken through each section of the press, discussing the purpose and function of each vital part. The session was rounded off by covering die cutting, so the delegates could see exactly where the products they provide sit within the process for their customers.
The training day was designed to give the delegates more appreciation of how their customers operate, which would allow them to serve more effectively and the feedback Focus received would suggest they achieved this goal.
Antony Cotton, Focus sales manager, said: ‘We are always pleased to welcome partners and customers, new and old, to our factory and showroom. We have experienced staff who are passionate about what they do and love to showcase our facility and the products we manufacture. We are particularly keen to develop the relationships with world class partners, such as RotoMetrics, and share our knowledge to create long-lasting partnerships.’
Paul Ford, RotoMetrics sales manager, said of the day: ‘It was much appreciated and I think we all learnt something new from it. Our thanks go to Colin for an interesting and informative day. You made us all feel welcome and it is a genuine pleasure to work with people who appreciate the value in relationships and expanding each other’s knowledge base.’
If you are interested in visiting The Focus showroom to see for yourself, please e-mail email@example.com