Antalis offers extra support for customers
As the coronavirus (Covid-19) situation continues to evolve, Antalis has announced how it aims to support customers through this unprecedented time.
Monitoring the situation very closely, the company is planning and preparing for each likely eventuality to ensure that its service will be as robust and consistent as possible.
David Hunter, regional managing director UK and Ireland, said: ‘Antalis’ top priority remains the health, safety and well being of our employees, customers, partners and their families. Like many others, we have already implemented many measures to mitigate risk, including enabling teams to work from home, additional hygiene measures, non-contact deliveries and travel suspensions. Our message to customers at this time is that our sales office lines remain open and functional and stock levels and the ability to deliver to you remains strong. Customers should use their existing contact numbers which are being manned by their usual contacts, who are now predominantly working remotely from home.’
Specifically, Antalis is taking the following actions:
Online Ordering – The company has ensured all customers now have an online ordering facility via its website at www.antalis.co.ukand www.antalis.ie. This will ensure that if they do hit a period of staff shortages, customers will still be able to place orders quickly and easily with real time stock and price checks. The site also gives visibility of previously placed orders, the capability to re-order previous deliveries and the ability to view order history along with proof of deliveries.
Credit Card Payments – For immediate orders, Antalis will offer a credit card payment facility allowing purchases from the full product portfolio.
A Dedicated Helpline – The company’s teams are dedicated to helping customers throughout this period, providing support and guidance where they can as the situation develops. To help facilitate good communication, it has set up a dedicated helpline on 01530 517298 or firstname.lastname@example.org. This is for any questions directly relating to Covid-19, or to provide feedback on how Antalis can further support customers.
Deliveries – Warehouses and logistics operations are presently running as usual as Antalis’ supply chain team has responded extraordinarily well in these unparalleled times. The company will make sure existing customers take priority on delivery routes and will work hard to ensure customers receive critical deliveries on time. It will continue to offer a ‘one stop shop’ and therefore consolidated deliveries, from across its broad range of products covering papers, packaging and visual communications, are possible.
David said, ‘We realise that Antalis has an essential role in supplying print and packaging materials for vital industries such as food, pharmaceutical and healthcare. We are fortunate to have leading expertise and technology to design and manufacture bespoke packaging solutions, as well as having an approved global food safety certification. Our drivers are doing a fantastic job in safely delivering materials by following our strict guidelines, which include hand washing/sanitising, maintaining a safe distance, kerbside deliveries and keeping their vehicles clean.
‘We are monitoring the situation daily and will look for ways we can support our customers through this difficult time. We are working in exceptional circumstances, adjusting our plans as the situation develops and ensuring our customers are fully informed along the way. Our dedicated helpline aims to support our customers throughout this period. Thank you to everyone who has taken the time to get in touch with us to share feedback, concerns, or just to show support! We will continue to listen, learn, adapt and find ways to help each other through the times ahead.
‘I want to personally thank our customers, staff, suppliers and all our stakeholders for their shared trust and commitment at this testing time and above all hope you all stay safe.’