TheMagicTouch: Live from Dunstable

Print Solutions: Positive About Print

TheMagicTouch has announced that the refurbishment of its Dunstable showrooms and training facilities is now complete with the addition of new HD cameras and enhanced audio features. This new innovation enables the company to conduct ‘live’ online demonstrations, technical support and product updates in a professional and efficient manner to either group sessions or even a one to one basis.

Over recent years, the company has experimented with Skype, Facetime and various other online options, however during the lockdown the growing familiarity, popularity and ease of use of Zoom makes the visual contact with customers a more productive and informative experience.

In July this year the company completed over 25 product demonstrations featuring its white toner printer technology and hosted 10 separate technical support sessions including software tips, RIP tutorials and facemask decoration.

All equipment demonstrations are pre-booked and customers are invited to forward in advance their chosen artwork to be used during the session. All printed samples produced are then sent to the customer for their evaluation, input and thoughts.

Jim Nicol, managing director, commented: ‘With almost 29 years of service to the industry, we have always maintained our business and reputation by ensuring our service levels not only match customer expectations but exceed them. This new technology when managed properly, will enhance and improve this even further in the future.’

The company continue to invite customers to attend ‘hands-on demonstrations’ at the facilities in Dunstable, Bedfordshire, confirming that every precaution and safety measure has been and will continue to be implemented whilst we slowly move out of lockdown.

The global market and appetite for personalisation continues to grow and even during such testing times the decoration of facemasks is just another example of the demand and flexibility of TheMagicTouch transfer process.

For further details or to book a demonstration contact sales@themagictouch.co.uk