Langstane Press wins £1000 charity prize after Plockmatic Group UK customer satisfaction survey

Print Solutions

Plockmatic Group UK has named Langstane Press as the winner of a £1000 charity prize draw offered to encourage more responses to its recent customer satisfaction survey.

Langstane Press donated the full amount to Barnardo’s – Linksfield Residential Service, supporting the organisation’s work with young people in Aberdeen. The charity’s Rebecca Christie is pictured accepting the contribution alongside Steve Ross (left) from Langstane Press and Andy Livingstone, area sales manager, Plockmatic Group UK Ltd.

‘Customer feedback is essential to how we operate,’ said Ed Hudson, UK general manager, Plockmatic Group. ‘It tells us where we are performing well, but just as importantly, it highlights where we are not doing so well. That honesty helps us improve. We will be reviewing the survey results carefully and acting on them to ensure we continue delivering the level of quality, service, and support our customers expect from Plockmatic.’

He added, ‘We recognise the many challenges businesses face daily, and we sincerely appreciate the time taken to share insights – both positive and constructive. And we are delighted that Langstane Press chose to direct this prize to such a worthwhile cause.’