New Mutoh Direct, a cloud service connecting dealers and end users

Wide Format Solutions Print Solutions

Mutoh Europe has announced the release of Mutoh Direct into the Europe business area. This is a new cloud service for dealers, allowing remote monitoring of end users’ printer status and usage for more effective service and support.

With the already known cloud service Mutoh Club, users can access their printer operational status, statistical data and product authorisation management, obtain product information, various software and tools.

The new Direct service has been enhanced for dealers and allows them to remotely access and monitor end users’ printer information, enabling them to proactively predict and address potential causes of printer failures and take prompt action. As a result, dealers can reduce the number of on-site visits to end users and printer down time, enhancing the overall service. In addition, by remotely monitoring the printer status, it is possible to advise end users on optimal printer operation, extending the printer’s lifetime.