Service boost for Southgate

Packaging Solutions

In response to the continued boom in sales of packaging machinery, Southgate Global, s has appointed a new service manager to run its expanding Service & Repair Team.

Based at its Kings Lynn headquarters, Southgate offers an extensive service and support facility for customers who purchase its packaging machinery and equipment. Its growing team of specialist technicians provide an extensive on-site and remote repair service to ensure customer downtime is kept to a minimum.

Mark joins the Southgate team with over 26 years’ experience of managing both on-site and remote service centres.

Southgate provides a growing range of equipment from high tech stretch, shrink wrapping to strapping and case taping machinery, as well as smaller handheld tools and work bench equipment.

Mark Potter said, ‘Our service and workshop team’s focus is on keeping customers up and running, regardless of whether it is a sophisticated piece of equipment or a smaller tool. In the fast moving world of packaging and logistics, time is of the essence, especially for ecommerce customers who can’t afford to have delays caused by equipment down time.’

Darren Smith, head of marketing at Southgate, said: ‘Packaging machinery is one of the greatest packaging investments customers make, providing time saving for the packing process. However, it is important that customers invest in this equipment and stay on top of servicing and maintenance to ensure there is no downtime.’

Darren added, ‘We are delighted to welcome Mark to the team which marks another major step in our growing portfolio of customer focused products and services.’