Ulma Packaging expands aftermarket team to strengthen UK customer support

Packaging Solutions

Ulma Packaging UK is continuing to invest in its aftermarket operations, further strengthening its long term commitment to customer care, technical excellence and equipment performance. With a growing nationwide team dedicated to service, maintenance and spare parts, the company ensures its customers benefit from rapid, reliable support to maximise machine uptime and productivity.

The company currently has 13 service technicians strategically positioned across the UK and Ireland, with plans to expand to 15, thereby increasing national coverage and further reducing response times. This structure helps ensure a fast response to breakdowns, minimising downtime and keeping production running smoothly. In addition, a dedicated spare parts team, supported by a service coordinator and a service administrator, ensures the business can effectively meet the growing demand for aftersales products and support.

As part of this continued expansion, Ulma recently welcomed James Foyle, who joined the company in October as a service technician. James provides frontline technical support across the complete range of packaging systems, including flow wrappers, thermoformers, tray sealers, vertical baggers and automated lines. His role covers installation, commissioning, maintenance and repair, ensuring customers’ equipment consistently performs at its best.

The company’s MyUlma digital platform, provided free of charge to every customer, offers instant access to machine data, service history, spare parts and performance metrics. With an internet connection, MyUlma stores up to a year of data and calculates overall equipment effectiveness (OEE) within the machine’s PLC, helping customers monitor and improve efficiency. Parts can also be ordered directly through the platform, using a simple online shopping cart system.

With nearly £1 million worth of genuine Ulma parts held in UK stock, customers benefit from faster delivery and reduced downtime, with most items available for next day dispatch.

The company also offers tailored service and support packages, customised to individual customer requirements. These can include scheduled maintenance visits, seasonal support, operator training and specific parts kits, all available on flexible payment terms and fixed multi-year pricing. Customers enrolled in service contracts benefit from progressive discounts on spare parts, rewarding continued partnership and proactive maintenance.

'Our continued investment in the aftermarket team reflects Ulma’s dedication to delivering exceptional customer support,’ said Ioan Savastre, service manager. ‘By expanding our technical resources and digital tools like MyUlma, we are ensuring customers benefit from greater uptime, faster response times and lasting value from their packaging equipment.’