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Route 1 Print puts clients in the driver’s seat with service updates

Print Solutions

Route 1 Print is continuing its quest to simplify the lives of trade print buyers by launching a series of time saving updates to its web service, including favourites, saved artwork, re-order, and quote to order features.

Since launching in 2012, Route 1 Print has strived to make online print ordering an easy process for trade buyers. The company ethos puts clients at the heart of all decision making as they work together to create the best client ordering experience possible.

After another of its regular client surveys, the company has responded to specific feedback and requests with a host of service updates. Each update is designed to save clients time and effort, so they can concentrate on building their business and offering a great service of their own.

The new ‘favourites’ function allows clients to save product specifications that they order again and again, instead of having to build products from scratch. The company has also released a ‘saved artwork’ function, allowing clients to create a library of regular artwork files and making it even easier to order everyday jobs.

If a client wishes to order the exact same print again – same product specifications and same artwork, Route 1 Print has combined the first two features in their new ‘re-order’ function. Making repeat orders is now incredibly quick as clients need only re-approve their artwork at the click of a button.

Finally, clients now have the option to manage their quotes online. Instead of sending e-mails back and forth to account managers, clients can approve or reject quotes from the comfort of their account area. This is yet another improvement that saves precious time for trade print buyers.

‘Launching these new features for our clients is a real step forward in improving our service for them,’ said Christie Round, brand manager. ‘All of these updates will make it easier for clients to manage their orders, and they are all things that we know our clients are looking for, thanks to our surveys from the last year.’

Christie added, ‘This is a continuation of our efforts to build the best online trade print platform on the market. The first step was in launching our Reseller Tools hub, where we have a number of free resources for our clients, including free stock images and marketing templates. We will continue to use client feedback to shape our offering in the future.’

Route 1 Print prides itself on being led by clients. In the last year alone, the company has release 40 new product ranges as a direct result of client feedback – all to support client businesses through the pandemic.


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