Mondi has announced that it has won two 2018 SAP Quality Awards at the SAP Forum in Linz, Austria. The winning projects are examples of the company’s continuing progress in digitalising aspects of its business in order to provide faster, better and more transparent customer service.
Mondi took home a bronze award for the project ‘myMondi’, involving the design and implementation of a business to business e-commerce platform for customers of its Uncoated Fine Paper business. This user friendly website gives customers an additional way of interacting with Mondi that is secure and available 24 hours a day, seven days a week. Users can log onto myMondi to research the paper portfolio, place orders, track deliveries and manage other account functions. Mondi has received positive feedback from customers using this digital service.
The company also won a silver award for a project called ‘Insight – Corrugated Packaging Customer Excellence’. This project implemented a customer relationship management (CRM) system for the company’s Corrugated Packaging business. It further supports its experience, enhancing the communication flow with sales and service staff through speedy and transparent availability of current customer and market information.
Rudi Richter, managing director SAP Austria, commented: ‘I would like to congratulate everyone involved in the successful implementation of these two projects. They demonstrate Mondi’s commitment among leading global companies to offering best in class customer service by taking advantage of the latest digital systems. Both Mondi and its customers will benefit.’
Rainer Steffl, Mondi chief information officer, added: ‘We believe that Mondi’s digital future goes beyond business as usual. These awarded software projects are just two examples to enable us to offer our customers superior service as well as make our own internal processes more efficient and transparent. We are delighted they have been recognised by this year’s SAP Quality Awards.’